Since 2003, NSS has provided contact centre solutions to customers in the retail, travel, real-estate and technology sectors.

In 2006, NSS was certified by COPC (http://www.copc.com/) for 3 of its largest outbound programs making it, at that point in time, only the second centre in India to be certified. Integrating best practices in technology with a robust framework based on the COPC approach, NSS has delivered immense value to its customers in the entire cycle of customer and account acquisition.

NSS was recertified in 2007 and certified by COPC on its 4.0 standard for Inbound contact centre services.

Our contact centre offerings traverse the entire life cycle of a customer's engagement with our clients. Starting from customer acquisition, the nuances of customer service to retention - we offer the highest levels of delivery in the following areas:

Customer Service

	Voice Based Customer Support
	Email based Customer service
	Customer Retention
	Reservation and ticketing services
	Inbound Catalogue services and Order Taking
	Technical Support - Level I and II
	Inbound Catalogue services and Order Taking
	Web and email based technical services
	Multi-lingual support

Customer Acquisition

	Lead Generation
	Customer Acquisition through Outbound and Inbound contact centre
	Blended services
	Debt Collections

Research and Market Survey

	Market Research (B2B and B2C) for the retail and real estate segments
	Web Based research