NIIT SmartServe(NSS) also uses Process Innovation Methodology for productivity and quality gains. Being part of the NIIT group, NSS leverages on its technology resources to automate processes and improve productivity. This is usually done at no additional cost to the customer and is an investment by us in the process. These innovations make processes robust and reduce cost in a longer run.

	TermsMonitor© (Total Enterprise Relationship Management System) : TermsMonitor is an online web based system which provides organization wide MIS. It also has a workflow engine designed to capture and monitor back-office and contact centre processes.
	Knowledge Portal: An Online web based application, which focuses on learning and knowledge management. All process related content is uploaded on the K Portal regularly, including process updates. This acts as a repository of information and thus facilitates knowledge capture, retention and transference. The K Portal is also a tool for conducting fortnightly and monthly process quizzes for team members across processes.
	Process Innovations: The technology team (comprising of the software, dialer, telecom and infrastructure team) combine to innovate on operations. Applications like the Termsmonitor and K Portal are examples, which are now used across programs. There are customer specific innovations like the Shopping cart application, an email writing software, specific workflows to cut down usage of paper and increase productivity.