The NIIT group has had long and trusted relationships with some of the largest travel and logistics organizations. In the domain of information technology, some of our clients include British Airways, Singapore Airlines, SAT, Emirates and Sabre. Over the last 10 years, NIIT Technologies has built expertise in this sector which helps NIIT SmartServe offer a range of Contact Centre and Back Office services to airlines and packaged holiday providers in the UK and US.

Contact Centre Services

	Airline reservations
	Holiday package sales and reservations
	Up-selling partner products
	Processing Change and special requests
	Customer Service (voice and email)
	Schedule Changes and cancellations

Back Office

	Staff Travel
	Refund investigation and processing refunds
	Credit Card Charge Backs
	Accounts Payables