The insurance vertical is a key service area where NIIT SmartServe(NSS) possesses a deep understanding of the industry and reference-able BPO work. A dedicated team of insurance professionals service all types of insurers-including general insurance, life and pensions businesses. We also provide offshore compliance verification services adhering to the FSA compliance standards, from our world class facility in India. Our expertise in process transition and application of technologies and tools help our clients achieve high performance. We have a proven track record in managing very complex processes as well as routine insurance processes.

NSS' services in the Insurance domain include:

FSA Compliance and Suitability Advice for the UK financial markets in

	Designated Investments (Savings & Investments, Pension, Protection)
	General Insurance
	Mortgage

Pre-release at approvals

Helpdesk - responding to queries raised by IFA on financial products in the market

Policy Owner Services and Administration in the US and UK insurance markets

Indexing Non Financials   - Enquiries   - Servicing change   - Contract Amendments   - New Business   - Pension Enquiries and Information   - New Business/Renewal Enquiries   - Questions Relating to the Policy Plus   - COD (contracted - out deduction) Calculation Reallocations including block reallocations

Financials   - Payments Out   - Advisory Fees   - Cash Surrender   - Partial Withdrawal and transfers   - Stop Pay and Reissues   - Systematic Withdrawals

Data Mining and Data entry

Risk Processing for the Lloyds market