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| As you evaluate your outsourcing options, typically, you ask yourself… |
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a) What do I offshore?
b) How do I do it? |
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This is where we step in. Leveraging on our experience in dealing with insurance and financial services companies of varying sizes, we can help you answer these questions. With your help, we will provide effective answers using our BPM-3 migration framework.
And guess what? The initial assessment is free!!
Scroll further for more details. You can always expect us to… |
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| UNDERSTAND. DELIVER. |
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Part of $450 million NIIT Group, NIIT SmartServe offers customized back office and contact centre solutions to the insurance and Financial Service Industry.
Our customers include a leading a multi-million dollar provider of services relating to residential property in the UK including Estate Agency, Mortgage and related Financial Services, Lettings, Conveyancing and Surveying.
Across the Atlantic, our customers include a large financial institution whose services include a broad spectrum of insurance services, whole sale and retails banking and Asset management. |
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| Finance & Accounting Services |
Insurance Services |
Contact Centre Services |
| A/c Payable management |
Policy administration |
Customer service |
| A/c Receivable management |
Reference data management |
Telesales / telemarketing |
| Billing & invoicing |
Compliance services |
Technical helpdesk |
| Financial reporting |
Regulatory reporting |
Reminder services |
| Financial accounting |
Claims processing |
Email management |
| Management reporting |
Indexing |
Account management |
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Transfers & new business |
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Suspense & refunds |
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Contract amendments |
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| Other Services |
- Market Surveys
- Analytics
- Lead generation
- Outbound sales
- Miscellaneous
- Testing services/diagnostics
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- Data verification & cleansing
- Market research
- Inbound sales
- Passenger ticketing/reservations
- Feedback processing
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| Key areas which make NIIT SmartServe important to our customers are: |
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- Domain experience: We have expertise in the financial services and insurance domain. Our systemic approach, derived from decades of understanding people, processes and technologies lends us a clear and distinct advantage. CeFA/CeMAP (UK) and LOMA (US) certified resource pool enables us to service our customers better.
- Knowledge Management:In our experience, documentation often is a challenge when looking at off-shoring. The knowledge is typically with the people who have been working on the business for years. With our training and learning solutions heritage we offer strong knowledge management capabilities to our customers not just during the transition phase but also on an ongoing basis from start till end of the program.
- Our Technology Heritage: As a subsidiary of NIIT Technologies, a leading IT services firm, NSS provides a range of customised IT and BPO solutions. Many of our customers today benefit from a single point of contact for all their outsourcing needs. The ability to innovate using technology also helps us provide more value to customers in their business processes, whether it is through extensive MIS reports or automated workflows to enhance efficiency.
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Business Process Migration Management Methodology (BPM-3) is a proprietary framework within which NSS offers the unique benefit of helping clients identify the processes to be outsourced as well as suggesting a viable migration solution to them.
Our financial services and insurance clients have benefitted extensively from these services. |
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